FAQ

FAQ - Frequently Asked Questions

1. Why should I choose OyeBark for all my pet supplies?

OyeBark is committed to providing a comprehensive range of premium-quality pet products specifically curated for Indian pet parents. We understand the unique needs of Indian pets and offer competitive pricing with the best value for money. Our dedicated customer service team provides support in multiple regional languages, and we ensure your pet's well-being with our reliable delivery network across metro cities and tier-2/3 towns. Our flexible return policy and customer-first approach make pet care convenient and affordable for every Indian household.

2. What payment methods are accepted by OyeBark?

OyeBark accepts all popular Indian payment methods for your convenience, including UPI payments (PhonePe, Google Pay, Paytm, BHIM), major credit and debit cards (Visa, MasterCard, RuPay, American Express), net banking from all major Indian banks, digital wallets (Paytm, Mobikwik, Amazon Pay), and Cash on Delivery (COD) for added trust and convenience. We also accept OyeBark gift vouchers, making it easy for you to choose your preferred payment method.

3. How long does delivery take for orders placed with OyeBark?

Delivery times depend on your location within India. For metro cities like Delhi, Mumbai, Bangalore, and Chennai, standard delivery typically takes 2-4 business days. For tier-2 cities and smaller towns, delivery usually takes 3-7 business days. We offer same-day delivery in select metro areas and express delivery options at nominal additional charges. You can track your order in real-time through your OyeBark account or via WhatsApp updates.

4. What should I do if I receive a defective or incorrect product?

If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving your order through WhatsApp, phone, or email. Our team will verify your concern and arrange for a free replacement. We understand the importance of your pet's needs and ensure that all issues are resolved quickly and to your complete satisfaction, with no questions asked.

5. Can I modify or cancel my order after it has been placed?

Yes, you can request changes or cancellations by contacting our customer service team through Email, WhatsApp or phone, provided the order hasn't been dispatched from our warehouse. We understand that plans change, so we try to accommodate modification requests even during early processing stages. Once an order is shipped, modifications won't be possible, but our easy return policy ensures you're always satisfied with your purchase.

6. How can I track my order?

You can easily track your order through your OyeBark account on our website or mobile app. Additionally, you'll receive real-time WhatsApp updates with tracking information once your order is shipped. We also send SMS notifications at key delivery milestones. Our customer service team is available to provide updates over phone calls in Hindi, English, and other regional languages for your convenience.